Download the Nuale app from the App Store or Google Play, then create an account with your email address and mobile phone number. A payment method is also needed once you request a ride. Creating an Nuale account requires a valid phone number and an email address for better experience. You'll also need to create a password and agree to terms and conditions and our privacy notice. Fill in your first and last name, phone number, and preferred language. Once you complete this part of the signup process, we send a text SMS to verify your phone number. Once your profile is confirmed, you'll be able to use your app to request a ride. If you provided a valid email address, we'll send an email to confirm your account registration and profile confirmation.

Our two-way rating system helps ensure the safety and comfort of the Nuale community. At the end of the ride, you and your passenger are prompted to rate each other on a scale of 1-5 stars, 5 being the best.

No, for now you can only request a ride through the Nuale app. We’re working to have make it possible through the web.

Your ride fares are calculated based on the vehicle fuel consumption per km, distance, and service fee. The service fee helps fund things like app development, ops expenses, gateway and customer support.

Time may differ from one to another.

When you’re ready to go, open the app and enter your destination. Then choose the ride option that best suits your needs. Confirm your pickup by tapping Confirm Pickup.