Carpool Ebène

Carpooling is the practice of sharing a car journey with one or more people. With Nuale, you can offer or join carpooling services through our mobile apps.

Simply create a profile on our mobile app as a driver and upload the requested documents. Once your profile is verified, you can start earning through Nuale. When you’re ready, tap the 'On' button from your homepage which will put you active to receive trip requests in your area. Then simply accept or decline trips as you wish. When you’re done, tap 'Off' to go offline.

Download our mobile app and create your profile. Once it is verified, you can start requesting trips. The map of the default page shows you the active drivers in your area in real time.

Yes, we prioritize the safety of our passengers and drivers and have implemented measures to ensure our community is trustworthy and has safety features at its fingerprint (share a ride, emergency call, members background check, etc.)

Payments are made through our mobile app only through credit/ debit cards.

Prices vary depending on the route and the driver’s vehicle fuel consumption which ensures the fairest pricing for both drivers and passengers.

Yes, you can cancel a booking through our mobile app up to a certain time before the scheduled departure time, with penalties applied for cancellations made after the deadline.

Yes, it is a 2-way rating system that allows both drivers and passengers to rate and provide feedback on their carpooling experience, which helps keep our community reliable, safe, and trustworthy. Drivers or riders receiving low rating risk being banned from our platform.

The maximum number of passengers allowed in a carpooling service with Nuale is usually 3, excluding the driver. But it is the Driver that chooses our many passengers he is willing to take. Drivers can have it edited at any time from their 'driving preferences' on the default page of the app.

Yes, we offer the option for female passengers to request a female driver or a female-only carpooling service for added comfort and security.

Yes, you can use our carpooling services for business purposes, and we also working to offer corporate plans for companies looking to provide carpooling services for their employees making them save on their transportation expenses and act towards a more sustainable future.

Currently, Nuale only offers carpooling services within Mauritius which at this time is our country pilot. We have the ambition to extend our services to emerging countries in Africa.

Yes, you can schedule recurring carpooling bookings with Nuale through our mobile app.

Yes, we offer package delivery services through our carpooling platform, allowing drivers to earn extra income while helping to deliver packages efficiently and conveniently.

You can sign up to be a driver with Nuale through our website or mobile app. Simply create an account and follow the steps to become a verified driver.

Nuale prioritizes safety and has implemented measures to ensure all members are safe such as safety features and community guidelines. We also conduct background checks on our drivers and offer in-app safety features such as a panic button.

Yes, Nuale allows passengers to choose who they ride with. You can view driver and passenger ratings and choose who you feel most comfortable carpooling with.

Nuale calculates fares based on the distance traveled, the vehicle fuel consumption, eco and short-time boost, and a fixed service fee. Fares may also be affected by demand and supply in the near future.

If you need to cancel your carpool ride, you can do so through the app. However, cancellation fees may apply depending on how close it is to the scheduled ride.

If you encounter any problems with your carpool ride, you can report them through the app to our team. We take all reports seriously and investigate each case thoroughly.

Nuale is accessible throughout the Island. However, it can be possible that there are no trips available in your area at the time you request it.