Everyone who drives with Nuale is screened before their first trip. In addition, Nuale reruns these driver screenings* every 6 months and use technology to look for issues in between. It’s part of our commitment to helping keep you safe when you request a ride with Nuale.
Prospective drivers must undergo a multi-step safety screen that checks for issues including, but not limited to, driving violations, impaired driving, and violent crime.
We search from a number of data sources to obtain criminal offences that a user could have commits'. If an offence involving an active driver is identified, we’ll review these notifications to determine whether they’re still eligible to drive with Nuale.
Nuale proactively reruns checks every 6 months to ensure that drivers continue to meet our standards.
Drivers are periodically asked to take a photograph of themselves, which we match against their on-file identification to help make sure the right driver is behind the wheel.
Nuale reviews all reports submitted to our Support team. Not following any of our guidelines may result in the loss of access to your Nuale accounts.
A high rating recognizes people’s efforts, while a low rating can provide helpful feedback. And repeated low ratings can result in deactivation.
See our guidelines – Community Guidelines.