The Nuale community guidelines were developed to help make every experience feel safe, respectful, and positive. Everyone who uses Nuale’s platform is must follow the guidelines that includes drivers, riders, and delivery people. The guidelines is regularly updated to help make sure everybody in the Nuale community always feels safe and welcome.
Our Community Guidelines were established to keep Nuale enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, sexual assault and misconduct, threatening and rude behavior, unwanted contact, discrimination and property damage.
Don’t touch strangers or anyone you’ve just met while using any of Nuale’s platforms. Hurting or intending to hurt anyone is never allowed.
Sexual assault and sexual misconduct of any kind are prohibited. Sexual assault and misconduct refer to sexual contact or behavior without the explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct but is not exhaustive. - Behaviors and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Don’t touch or flirt with people you don’t know. - Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as, "Are you in a relationship?" Avoid discussing your own or someone else’s sex life, using explicit language, or making sex jokes. - Nuale has a no-sex rule. Sexual contact is prohibited while using the Nuale platform, including during a trip or on delivery.
Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening, or inappropriate. It is a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
Contact should end when the trip or delivery is complete unless it’s to return a lost item or with mutual consent. For example, texting, calling, social media contact, visiting, or trying to visit someone in person after the trip or delivery has been completed is not allowed.
You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as age, colour, disability, gender identity, marital or civil partnership status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law. It is also unacceptable to rate another user—whether they’re a Nuale user, driver—based on these traits.
Property damage is never allowed. Some examples include damaging or tampering with the car requested through the Nuale’s platforms; breaking or vandalising a phone or tablet; intentionally spilling food or drink; smoking in a car; vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.
Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age and more.
Account sharing is not allowed unless expressly permitted in our guidelines, terms, or other policies. To use the Nuale platform, you need to register and maintain your active account. You should not let another person use your account, and never share your login information with anyone else.
For an easy pickup or delivery, the Nuale platform gives riders and users identifying information about drivers and couriers and their vehicles, including their license plate number, vehicle, make and model, profile picture, and name.
Nuale may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies and public crises. For example, if Nuale receives notice from a public health authority that someone using the Nuale platform may present a potential for public harm, we may suspend the individual’s account until it is reasonably safe to allow the individual to resume using the Nuale platform. Similarly, we may prevent individuals in an entire city or region from using part of the entire Nuale platform to comply with guidance from authorities during a time of public health emergency, natural disaster or other public crisis, or when the continued availability of the Nuale platform might present a clear and present danger.
Thousands of people will have great experiences with Nuale every day. These positive interactions help define who we are. Thank you for choosing to help make Nuale a safe and welcoming community.
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves.
A high rating tells you that you’re doing great. If your rating is lower than the average, we’ll let you know how to improve. And if your rating is significantly below average, you could temporarily or permanently lose access to the app.
Nuale reviews all reports submitted to our customer support team that may violate our Community Guidelines, and we may investigate through a specialized team. Your account may be put on hold until our review is complete. Not following any of our guidelines may result in the loss of access to your Nuale accounts.
If you want to report an incident, visit the Help Center or contact us through the app. If you find yourself in immediate danger, alert your local authorities before notifying Nuale.